Client Agreement & Waiver

We are honored that you (The Client) chose Sparkly Wish Entertainment (The Company) for your next event. By completing payment, Client agrees to the following terms & conditions.

PAYMENTS

  • Within 24 hours of completion of this form, you will receive an invoice from Sparkly Wish Entertainment. Payments can be made online through the website. A 50% non refundable deposit is due upon receipt, and the rest of the balance must be paid 48 hours before the day of the event.

  • Please note that we can’t hold your preferred date and time without the non-refundable deposit. If the 50% non-refundable deposit is not paid within 24 hours after receiving the invoice, the requested date and time will be released to the next interested party.

LAST MINUTE BOOKINGS

  • Events inquired within 7 days of the event date are classified as "last minute".

  • Any in-person events booked within 7 days of the event date will incur a $50 fee per character.

  • We require a 50% non refundable deposit to reserve your party date. The rest must be paid 48 hours before the day of the event.

CANCELLATION POLICY

  • Cancellations are accepted as long as they are made at least 1 week prior to the party. You will be refunded for the entire price of your party package (if paid in full) minus the 50% non-refundable deposit. If a cancellation is made less than 1 week in advance, you will not receive a refund, but instead may receive a full credit toward a future party.

GRATUITY

  • The package price does not include gratuity for the Performer. Gratuity is not required but is appreciated. We recommend the standard 20% of the total.

SMOKING & PETS

  • The costumes and property of The Company are very valuable and will not be subject to smoke or animals of any kind, which can damage the costumes.

  • The Client may be held responsible for dry cleaning, replacement, and repair charges at the discretion of The Company.

  • The Client agrees to keep smokers and animals away from the performer.

LOCATION

  • For extreme heat/cold or precipitation, we recommend holding your party indoors. We also reserve the right to leave the event due to rain or intense heat (if the event is held outdoors without a tent). No refunds will be given.

PARKING

  • For safety and maintaining the magic, our performers will park down the street and out of sight for most events.

  • On the day of the event if the performers cannot find street parking, The Client will be contacted and asked for an alternative suggestion. If the performer needs to park in a driveway as a last resort, please keep all guests away and out of sight for safety and maintaining the magic.

  • If the event requires paid parking, that is the responsibility of The Client and can be pre-paid with the booking or paid in cash to the performer at the end of the event.

PHOTO RELEASE

  • Any photos taken by The Client and sent to the company or posted in public spaces such as social media and review sites are hereby signed as release to be used by the company for website, social media, and promotional use.

DISCIPLINE AND NON-PARTICIPATION

  • The Performer is only an entertainer and will not discipline disruptive behavior or force children to participate.

  • At least one adult is required to be present with the children and Performer during the event.

PERFORMER PREFERENCE

  • All of our performers are specialty trained entertainers who love working with children.

  • We will send the best performer available to your event.

ACTIVITIES & ITINERARY

  • Each package itinerary is carefully scheduled to support our company mission of connection between the characters and children.

  • Special request must be submitted upon booking and cannot be guaranteed.

  • Itinerary may be modified in the moment at your event in order to best suit the needs of your guests.

SAFETY & LIABILITY

  • The Client agrees to hold and keep harmless The Company and its Performers from any and all property damages and/or bodily injury damage caused by the Client’s guests.

  • Client agrees to not hold The Company responsible for inclement weather or other Acts of God that may cause cancellation of the event.

  • Client must inform the company of any allergies to items such as face paint prior to the event.

  • Our performers are trained to keep the safety of your guests in mind at all times. If ever there is a situation where the performer(s) feels unsafe, they will address the issue with the client. If the issue is not resolved, the performer will leave without refund.

COVID-19 POLICIES

The Client hereby expressly waives and releases Sparkly Wish Entertainment and its performers from any and all rights, claims, lawsuits, or damages or any nature whatsoever arising directly or indirectly from COVID-19 infection or transmission related to their participation in event activities. The Client understands that this waives means they give up their right to bring any claims, including for personal injuries, death, disease, or any other loss, including but not limited to claims of negligence, and give up any claim they may have to seek damages, whether known or unknown, foreseen or unforeseen. The Client understands and agrees that this agreement is intended to be interpreted broadly in favor of Sparkly Wish Entertainment.

FACE PAINTING SAFETY GUIDELINES POLICY

  • please note: We use FDA approved and hypoallergenic water based face paint.

  • We won’t paint children under 2 years old.

  • If parent or legal guardian is unsure of children skin sensitivity, you can request a swatch in a small area, usually on the hand.

  • We won’t paint if there are open wounds, among other skin conditions and/or highly transmissible infections such as conjunctivitis, lice, cold or flu or chicken pox and we reserve the right to deny the face paint to whomever presents symptoms of infection.

  • Use a warm damp rag to take off the face paint.

  • The face paint shouldn’t be left on for an extended period of time.